Tier 1 Support Representative

Description and Required Skills:

The Automotive Broadcasting Network is currently seeking a Tier 1 Support Representative who will be responsible for providing world-class support to our North American client base. Our representatives support an internet based multi-media network and provide internal support to our In Store Marketing Specialists. This person will have the opportunity to interact with clients and internal staff, troubleshoot basic IT & A/V systems, and learn our support management system. Our product supports a ...

Technical Support Engineer

Description and Required Skills:


The Technical Support Engineer (TSE) role is focused on providing remote support for ABN’s digital signage networks. It requires strong analytical trouble-shooting skills, excellent telephone etiquette and customer service skills to provide appropriate solutions to minimize customer downtime and customer business impact. Must have relevant technical knowledge of the products supported.

You will represent ABN by providing Level 2 & 3 technical support to direct customers, field agents, and integration partners both by telephone and remote ...

Have you ever seen this in your store: You greet a customer in the lot. Maybe it’s a hot day so you offer them a bottle of water to break the ice. What happens next? The customer says “no”! It’s 110 in the shade, but they are on the defensive. Even a bottle of water gets a “no” the first time. But after a while, after the second or third offer, their defensive mechanism slowly edges down ...

Job Description

The Automotive Broadcasting Network seeks a talented, detail oriented, highly motivated Digital Video Production Specialist who can join our post-production team. ABN’s production team is a dynamic group of award winning multimedia professionals focused on video services for Automotive Retail. The work is highly rewarding, exciting, and fast paced. Our environment will challenge your existing skills, and help develop new ones.

The ideal candidate for this position should possess a keen eye for video edits and ...

As the Automotive Broadcasting Network continues work on the next generation of Dealer TV it is apparent that ABN’s level of commitment to product enhancement within the narrowcasting space is unrivaled.

Jerry Daniels (Founder and CEO of ABN) recognized the need to control the environment within the dealerships that he held stewardship over. Every day, as is the case in many automotive retailers, dealership employees would pull the competing dealership ads from the newspapers prior to placing them in the ...

Before the days of the Internet as a commercially viable advertising medium, the business of retail automotive advertising kept the TV and radio industries more than busy. Today, as the consumer goes more and more digital and more and more mobile, the retail automotive advertisers must readjust to the new medium, which brings with it an entirely new business model and way of thinking.

Retail Automotive Advertising and TV

Today, TV’s audience is being slowly usurped by the Internet, but it is ...

Google, R.L. Polk and Compete have created a new dataset that analyzes and studies Automotive Consumer Behavior Online. By tracking new vehicle registrations and monitoring activity on various car research websites, the study has determined that consumers are conducting more online research, 3rd party sites continue to play a key role in the purchasing process, and online videos, social networks and mobile smart phones are emerging as key Automotive Marketing tools.

The study shows that automotive consumers are conducting more ...

Social media can be a fantastic way to convey information about your business to potential customers. The internet is open twenty-four hours a day, and can be accessed worldwide. Social media sites are among the most popular places to visit on the Internet because of the unique opportunity they present to connect personally with others. However, if not used correctly, social media advertising can prove to be ineffective, and can potentially alienate the very customer base it seeks to reach. ...

Modern consumers have become research experts. On the path to purchase, they immerse themselves in product information from any and all available sources. Manufacturer, dealer, and third party websites are experiencing heavy traffic and long dwell times with automotive consumers. In fact, a survey conducted early this year by the National Automotive Dealer Association (NADA) showed that roughly 87%-97% of customers research vehicles online before they ever go to a car dealership.

Because of this consumer research ...

Short message service (SMS) marketing is a relatively new form of marketing spreading worldwide. The phenomenon started in Europe and Asia just over ten years ago and is rapidly spreading worldwide. The concept is simple. Businesses send brief message to cell phone users announcing specials on their products available for only limited periods of time. People receive the messages and quickly rush to the stores to take advantage of the deals.

SMS marketing is very effective because they establish direct connections ...

Any automotive dealer can attest to the fact that consumers have gone absolutely crazy for green technologies. Regardless of where you stand on the issue, efficient hybrid vehicles and those smaller cars with greater fuel economy are expected to significantly grow in market share over the coming years.

This recent trend toward green technologies should make every car dealer consider switching to a green technology of their own: digital signage. It might seem like a relatively minor step toward greening your ...

At ABN, we know how important quality programming is for your network. That is why we are proud to announce the addition of 10 new content networks being added at no charge to your subscription!

Evolution!

As forward thinking, intelligent, and darn good-looking business people, you have selected ABN as a partner in communicating your value proposition to your customers. We greatly appreciate the trust you put in us, and it is because of that trust we continue our EVOLUTION!

I think everyone ...

In this article we explore how an Automotive Dealer used ABN to build a text messaging (SMS) database of their best customers, and how they communicate via mobile marketing channels.

Text Marketing, or SMS as it is also known, is seen by many of the sharpest marketing minds as the eventual replacement for email marketing. Why?  People read email messages from businesses at a 25-30% rate while 95% of people read their text messages, and the demographics as to who uses ...

At this point you probably have heard something about “Automotive Digital Signage”, but you may not have a firm grasp on how you can use it at your dealership to increase sales and service.

By a show of hands, how many of you have a clear understanding of Automotive Digital Signage? Let’s see if we can give you some digital signage basics by answering a couple simple questions that I have heard from dealers like yourselves.

First, what is digital signage? Marketers ...

Exceptional 3D offers auto-stereoscopic 3D technology and no-glasses 3D digital signage solutions showcased in ABN Booth #1039 Digital Dealer, Orlando, Fl., April 19 – 21, 2011 (http://www.digitaldealerconference.com)

Ponte Vedra Beach, FL  April 21, 2011
Automotive Broadcasting Network (ABN) today announced that they are debuting Exceptional 3D no-glasses 3D display solutions at the Digital Dealer Conference & Exposition. As a leading provider for digital signage in automotive dealership service waiting areas, ABN will showcase the Exceptional 3D glasses-free 3D technology in booth ...

Customers Will Now Enjoy REELZCHANNEL Programming About Movies, Celebrities and Entertainment While Visiting Automotive Dealerships.

(Albuquerque, NM) May 4, 2011 – REELZCHANNEL – TV About Movies®, the only cable/ satellite network dedicated to everything about movies, has partnered with the Automotive Broadcasting Network (ABN) to bring REELZCHANNEL programming to automotive dealership waiting rooms nationwide. The announcement was made by John deGarmo, REELZCHANNEL SVP of Sales and Distribution. More than 500 dealerships in 42 states will receive REELZCHANNEL programming on a monthly ...