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Support

Unsurpassed reliability is a byproduct of the right combination of processes, technology and people who are singularly focused on maintaining the proper function of your digital engagement platform. ABN’s support engineers are highly trained and well-versed in our entire product suite. Most issues resolved by the ABN support center have been proactively diagnosed through monitoring and are addressed before the client is even aware. In situations where an issue is reported via phone, remote tools generally make it possible to resolve the issue during the call. If onsite service is found to be required, ABN has a nationwide network of field technicians ready for timely dispatch.

Support Center

The ABN Support Center will:

  • Be available 24x7x365
  • Proactively monitor all aspects of your network from connectivity to screen uptime
  • Address all issues quickly and professionally
  • Clearly communicate to you regarding all facets of your issue including anticipated resolution time
  • Focus on your issue from initial report to final resolution handling and communicating any escalations if necessary

ABN places a premium on providing reliable systems and has spent more than a decade acquiring, combining and developing the hardware and software solutions that comprise the company’s proven network design and will continue to test emerging technologies. We know the value functional digital signage screens provide and will never cut corners when it comes to ensuring they stay that way.

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